Man with Van Greenwich Privacy Policy
This Privacy Policy explains how Man with Van Greenwich collects, uses, discloses, and protects personal data for all Man with Van Greenwich customers in the Greenwich area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.
Man with Van Greenwich is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Man with Van Greenwich in connection with the provision of our man and van, removal, and related services to customers in the Greenwich area. It applies whether you contact us directly, book a service on behalf of someone else, or are the recipient of a service booked in your name.
Data Controller
For the purposes of data protection law, Man with Van Greenwich is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, collection and delivery addresses, billing address, and other contact details you provide, such as messaging app identifiers or communication handles.
Booking and service information: details of the services you request, dates and times of bookings, access details for properties, inventory or description of items to be moved, special instructions, and any related notes required to perform the service.
Payment and transaction data: payment status, amounts, and transaction history. We do not store full payment card details; where card payments are used, they are handled by our payment processors.
Communication data: information contained in communications you send to us, such as enquiries, feedback, complaints, and any information you provide by phone, text, or other communication channels.
Technical and usage data: where relevant, limited technical data about how you access our online information or make enquiries, such as date and time of contact and basic device or browser information.
We collect this data directly from you or from a person arranging services on your behalf.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: to take steps at your request prior to entering into a contract, and to perform the contract for removal or transport services. This includes processing your contact details, addresses, booking information, and service-related instructions.
Legal obligations: to comply with legal and regulatory requirements, such as record-keeping, tax, and accounting obligations.
Legitimate interests: to operate and improve our business, manage customer relationships, handle enquiries and complaints, prevent fraud and misuse of our services, and ensure the security of our operations. When we rely on legitimate interests, we balance our interests against your rights and freedoms.
Consent: in limited cases, we may rely on your consent, for example where required for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services: including confirming bookings, planning routes, carrying out removals, deliveries and collections, managing schedules, and communicating with you about your booking.
To manage payments and invoices: processing payments through our payment processors, issuing invoices, managing refunds where applicable, and keeping financial records.
To communicate with you: responding to enquiries and quotes, sending booking confirmations, updates or changes, service notifications, and responding to feedback or complaints.
To improve our services: monitoring service quality, training staff and contractors, and improving the efficiency and safety of our operations.
To comply with legal and regulatory requirements: maintaining records, cooperating with authorised authorities where required, and complying with health and safety and other applicable laws.
To protect our rights: enforcing contractual terms, managing and resolving disputes, and preventing, detecting, or reporting fraud or other unlawful activities.
Data Processors and Sharing of Personal Data
We may share your personal data with third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They must also implement appropriate technical and organisational measures to protect your data.
Examples of data processors we may use include:
Payment processing providers, to securely process your payments and prevent fraud.
IT and hosting providers, for secure data storage, email and communication services, and systems used to manage bookings and operations.
Professional service providers, such as accountants or advisors, to help us meet legal and regulatory obligations.
In some cases, we may also share your personal data with third parties acting as independent data controllers, such as law enforcement or regulatory authorities, where required by law or necessary to protect our legal rights.
We do not sell your personal data to third parties.
International Transfers
Where our service providers are located outside the United Kingdom or European Economic Area, or use data centres in other countries, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or reliance on other lawful transfer mechanisms permitted under data protection law.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.
In general, we retain:
Booking and service records for a period consistent with applicable limitation periods, tax, and accounting rules.
Communication records for as long as is reasonably necessary to manage our relationship with you and handle any enquiries or disputes.
Where personal data is no longer required, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for business purposes, using secure systems and storage, and training staff and contractors on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations or conditions. You have the right to:
Access: request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Rectification: request that inaccurate or incomplete personal data about you is corrected or updated.
Erasure: request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.
Restriction: request that we restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or our legitimate grounds for processing.
Objection: object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds to continue.
Data portability: request to receive personal data that you provided to us in a structured, commonly used, and machine-readable format, and request that we transmit it to another controller where technically feasible and where the processing is based on consent or contract.
Withdraw consent: where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data.
Children
Our services are not directed at children. We do not knowingly collect personal data relating to children without appropriate consent or authorisation. If you believe we have collected personal data about a child without such consent, you should contact us so that we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
