Man with Van Greenwich Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Greenwich provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Greenwich, providing removal and transport services.
1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, man and van, collection, delivery, loading, unloading, packing, or related services provided by the Company.
1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.
1.5 "Goods" means all items, belongings, furniture, equipment, or materials handled, transported, or stored by the Company in the course of performing the Services.
1.6 "Service Area" means the areas in and around Greenwich and other locations in the United Kingdom where the Company operates and offers removal and transport services.
2. Scope of Services
2.1 The Company provides man and van services for domestic and commercial moves, collections, deliveries, and related removal activities within its Service Area and to other agreed destinations in the United Kingdom.
2.2 The Company will carry out the Services with reasonable care and skill and within any agreed timeframes, subject to delays outside the Company’s control such as traffic, road closures, weather conditions, or other unforeseen events.
2.3 Unless expressly agreed in writing, the Company does not provide professional packing, dismantling, or reassembly of furniture or equipment. Any assistance with such tasks is carried out as a goodwill service and at the Customer’s risk.
2.4 The Company reserves the right to refuse the carriage or handling of any item which, in its reasonable opinion, is unsafe, illegal, inadequately packaged, excessively heavy, hazardous, or not suitable for transport in the Vehicle.
3. Booking Process
3.1 Bookings may be made by the Customer by contacting the Company through its accepted communication channels. All bookings are subject to availability and acceptance by the Company.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
a) Full collection and delivery addresses
b) Parking and access details at both locations
c) Date and estimated time of the move or collection
d) A clear description and approximate volume of Goods
e) Any special handling requirements or fragile items
3.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. Any quotation is valid only for the period specified by the Company and may be withdrawn or amended at any time before acceptance.
3.4 Quotations are based on the assumption of normal access and conditions. The Company reserves the right to adjust the price if:
a) Access involves stairs above the first floor without a suitable lift
b) There are long carrying distances from the Vehicle to the property
c) Additional Goods are included that were not originally disclosed
d) Parking is unavailable or restricted, leading to additional time or charges
3.5 A booking is confirmed only when the Customer has accepted the quotation and the Company has acknowledged the booking. The Company may request a deposit or full prepayment to secure the booking.
4. Payments and Charges
4.1 Charges for Services may be based on hourly rates, fixed-price quotations, distance, or a combination of these, as agreed with the Customer at the time of booking.
4.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. The Company may, at its discretion, require part or full payment in advance.
4.3 The Customer is responsible for paying any parking charges, congestion charges, tolls, ferry costs, and similar expenses reasonably incurred in the provision of the Services. These may be added to the final invoice if not paid directly at the time.
4.4 If the Customer delays payment or fails to pay any amount due, the Company reserves the right to charge reasonable interest and administrative fees for late payment, and to suspend or refuse further services until payment is received.
4.5 All prices quoted are exclusive of any applicable taxes and charges that may be levied by authorities, unless explicitly stated otherwise.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend the booking by giving notice to the Company as early as possible.
5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Company’s discretion, minus any reasonable administrative costs.
5.3 If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company reserves the right to charge up to 50 percent of the estimated price to cover lost bookings and allocated resources.
5.4 If the Customer cancels within 24 hours of the scheduled start time or fails to be present when the Company arrives, the Company may charge up to 100 percent of the estimated price.
5.5 If the Customer wishes to change the date, time, or scope of the Services, the Company will try to accommodate the request but cannot guarantee availability. Changes may result in adjusted charges or additional fees.
5.6 The Company reserves the right to cancel or reschedule the booking due to circumstances beyond its reasonable control, including but not limited to Vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any prepayments received for the affected booking.
6. Customer Responsibilities
6.1 The Customer must ensure that they, or a responsible person appointed by them, are present at the collection and delivery addresses to supervise the Services, provide instructions, and sign any relevant documentation.
6.2 The Customer is responsible for ensuring that parking is available and lawful at both collection and delivery points. Any fines or penalties arising from incorrect or illegal parking resulting from the Customer’s instructions or lack of information may be charged to the Customer.
6.3 The Customer must ensure that all Goods are packed safely and appropriately for transport, unless packing services have been expressly agreed. Fragile items must be clearly labelled and adequately protected.
6.4 The Customer must remove or secure personal documents, cash, jewellery, and other high-value or irreplaceable items prior to the move. The Company does not accept responsibility for such items unless expressly agreed in writing before the Services commence.
6.5 The Customer must not ask the Company to transport any items that are unlawful, explosive, flammable, corrosive, toxic, or otherwise dangerous. The Customer shall indemnify the Company against all loss, damage, or expense arising from any breach of this obligation.
7. Company Responsibilities and Liability
7.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods. However, all Services are provided subject to the limitations and exclusions set out in these Terms and Conditions.
7.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable and proportionate amount, having regard to the value of the Goods, the nature of the Services, and the charges paid.
7.3 The Company will not be liable for:
a) Normal wear and tear, minor scratches, or scuffs that may occur during handling or transit
b) Damage arising from inadequate or improper packing by the Customer
c) Damage to items made of fragile or weak materials, including but not limited to glass, particle board, and certain flat-pack furniture
d) Loss or damage where the Customer or their representative has packed, loaded, or unloaded items without the Company’s supervision
e) Loss of or damage to high-value items such as money, jewellery, documents, or electronic data unless specifically declared and agreed in writing
7.4 The Company shall not be liable for any indirect or consequential loss, such as loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.
7.5 If the Company is found liable for loss or damage to Goods, its liability shall not exceed the reasonable replacement or repair cost of the affected items, subject to any overall limitations agreed with the Customer.
7.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than seven days after completion of the Services. The Customer must provide evidence of the loss or damage and cooperate fully with the Company’s investigation.
8. Access, Parking and Property Damage
8.1 The Customer must ensure that there is sufficient access for the Vehicle to park and for the Goods to be safely moved in and out of the property. This includes arranging any necessary parking permits or authorisations.
8.2 The Company will take reasonable care to avoid damage to property when carrying out the Services. However, the Company shall not be liable for damage caused to walls, floors, doors, or fixtures where it is required to manoeuvre large or heavy items in tight or difficult spaces at the Customer’s request.
8.3 The Company recommends that the Customer protects floors, carpets, and vulnerable areas before the move. Any damage must be reported to the Company before the team leaves the site.
9. Waste, Rubbish and Environmental Regulations
9.1 The Company is committed to complying with waste and environmental regulations applicable to removal and transport services in the United Kingdom.
9.2 The Company is not a general waste disposal service. It will not collect, transport, or dispose of household rubbish, construction waste, or hazardous materials unless expressly agreed and carried out in accordance with applicable laws.
9.3 If the Customer requests the removal of unwanted items, the Company may agree to transport these to a licensed recycling or disposal facility, subject to additional charges. The Customer is responsible for accurately describing the nature of such items.
9.4 The Customer must not present any hazardous or prohibited waste, including but not limited to chemicals, asbestos, solvents, gas cylinders, or clinical waste. The Company reserves the right to refuse to carry such items and to surcharge for any costs or penalties incurred as a result of being misled about the contents of the Goods.
9.5 Where the Company collects items for disposal, it will make reasonable efforts to ensure that disposal is carried out lawfully and, where possible, that items suitable for reuse or recycling are dealt with in an environmentally responsible way.
10. Insurance
10.1 The Company maintains insurance cover appropriate for its operations and will, upon reasonable request, provide evidence of such cover.
10.2 The Customer is strongly advised to check their own insurance policies, including home, contents, or business insurance, to ensure that their Goods are adequately covered during removal and transit.
10.3 If the Customer requires additional or specific insurance cover, this must be arranged by the Customer unless otherwise expressly agreed in writing with the Company.
11. Complaints and Dispute Resolution
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.
11.2 The Company will use reasonable efforts to respond to and address complaints promptly and fairly. The Customer may be asked to provide photographs, receipts, or other evidence to support their complaint.
11.3 If a dispute cannot be resolved between the parties, either party may seek to use mediation or another form of alternative dispute resolution before commencing formal legal proceedings.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data provided by the Customer for the purpose of administering bookings, providing Services, and handling enquiries and complaints.
12.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.
13. Variation of Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
13.2 Any variation to these Terms and Conditions requested by the Customer will be valid only if agreed in writing by an authorised representative of the Company.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By proceeding with a booking or using the Services of Man with Van Greenwich, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.
