Terms and Conditions for Man With Van Greenwich

These Terms and Conditions set out the basis on which Man With Van Greenwich provides removal, transport, collection, delivery, and related van service work to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should raise it before the service starts. These terms are intended to be fair, practical, and compliant with applicable UK consumer and transport standards.

Throughout this document, references to we, us, and our mean the provider of the man with van service, and references to you or the customer mean the person, business, or organisation booking the service. The service may include loading, unloading, transit, waiting time, assembly or disassembly where agreed, and handling of items that are lawful and suitable for transport. Any additional work outside the original scope may be charged separately if agreed in advance or if required to complete the job safely.

These terms apply to domestic, commercial, and light removal work unless a separate written contract states otherwise. They do not affect any statutory rights that cannot be excluded under UK law. If there is a conflict between a written quotation and these terms, the written quotation will take priority only for the points it expressly changes. All other matters remain governed by these Terms and Conditions.

Booking Process

Bookings may be made by phone, email, online form, message, or any other method we make available. A booking is not confirmed until we have accepted the request and, where required, received any deposit, booking fee, or written confirmation from you. We may ask for details such as collection and delivery addresses, access conditions, item list, number of floors, parking arrangements, dates, preferred time window, and any special handling requirements.

It is your responsibility to provide accurate and complete information at the time of booking. If the information is incomplete or incorrect, the quotation may change, the schedule may need to be adjusted, or the service may need to be declined on arrival. We may also revise the price if the actual job differs materially from the description supplied at the time of booking. This can include extra items, heavier loads, additional labour, difficult access, waiting time, or changes in route or timings.

We reserve the right to refuse or cancel a booking where the work appears unsafe, unlawful, beyond our capacity, or inconsistent with the service we provide. This may include items that require specialist lifting equipment, prohibited goods, hazardous materials, or access conditions that cannot reasonably be managed by a van removal service. If we become aware of a material risk before the work begins, we may offer a revised arrangement or decline the booking.

The customer must ensure that someone authorised is present at both collection and delivery unless we agree otherwise in writing. If no one is available at the agreed time, we may charge waiting time, a failed attendance fee, redelivery costs, or other reasonable charges arising from the delay. We will make reasonable efforts to keep to scheduled times, but arrival windows are estimates only and may be affected by traffic, weather, access, or circumstances beyond our control.

Payments

Payment terms will be confirmed in the quotation or booking confirmation. Unless stated otherwise, payment is due immediately upon completion of the job, before unloading in certain cases, or in advance for deposits or reserved dates. We may accept card payments, bank transfer, cash, or other methods agreed in advance. We are not obliged to begin work until any required deposit has cleared or acceptable payment arrangements are in place.

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or estimated depending on the information supplied. A fixed price applies only to the service clearly described in the quote. If the service changes, or if additional time, labour, mileage, congestion, parking fees, tolls, congestion charges, or waiting time are incurred, these may be added to the final amount where reasonable and explained to you.

If payment is not made on time, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable recovery costs. We may also withhold delivery of goods in our possession until outstanding sums are paid, provided doing so is lawful. Any disputed invoice should be raised promptly, and undisputed amounts must still be paid by the due date.

Cancellations and Amendments

You may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given, whether vehicles or staff have already been assigned, and whether costs have been incurred for your booking. Unless otherwise stated in the quotation, the following principles apply: cancellations made well in advance may be free of charge or subject only to a small admin fee; short-notice cancellations may attract a partial charge; and same-day cancellations or failed attendance may be charged in full or in part.

We may cancel or reschedule a booking if we are unable to provide the service due to operational issues, safety concerns, severe weather, vehicle breakdown, staff illness, or events outside our reasonable control. If we do so, we will aim to give notice as soon as reasonably possible and may offer an alternative date or a refund of sums paid for the cancelled portion of the service. We will not be liable for any indirect losses arising from a lawful cancellation or rescheduling.

If you request changes to the booking, we will use reasonable efforts to accommodate them, but changes are subject to availability and may affect the price. Examples include a different date, revised collection or delivery address, extra stops, larger load size, or a change in time window. A revised quote may be issued where appropriate. A booking amendment only becomes binding once we confirm it.

Liability and Customer Responsibilities

The customer must ensure that all items are properly packed, labelled, and ready for safe loading unless we have agreed to pack or dismantle them. Fragile items, electronic equipment, glass, artwork, and personal documents should be protected by suitable packaging. We are not responsible for damage caused by inadequate packing, pre-existing faults, hidden defects, or insecure loading by the customer. We may refuse to carry items that are unsafe, poorly packaged, or likely to cause damage to other goods.

We will take reasonable care when handling your property, but our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, sentimental value, or any loss arising from delay unless caused by our negligence. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Our liability for any one claim will not exceed the total fee paid or payable for the specific job giving rise to that claim, unless a higher amount is required by law. If a claim arises, you must notify us as soon as reasonably possible and, where applicable, before the items are further handled or repaired. You must also take reasonable steps to minimise the loss and preserve any evidence of the damage or incident.

We are not responsible for damage caused by items shifting where they were loaded in accordance with your instructions, by hidden structural weaknesses in furniture or property, by poor access conditions not disclosed before the job, or by circumstances beyond our reasonable control. If we assist with dismantling or reassembly, we do so with reasonable care, but we cannot guarantee that old, fragile, or previously assembled items will be suitable for repeated assembly.

Waste Regulations and Prohibited Items

Any removal, disposal, or clearance work must comply with relevant UK waste laws, including rules relating to the transfer, transport, and disposal of waste. We will only remove waste or unwanted items where this has been agreed in advance and where the items are lawful to collect. Waste must be described accurately, and you must tell us whether the items are general household waste, bulky waste, mixed waste, recyclable material, or other categories. Additional charges may apply where disposal facilities, sorting, or documentation are required.

We do not accept hazardous, toxic, explosive, or illegal items. This includes, without limitation, asbestos, chemicals, oils, fuels, pressurised containers, medical waste, contaminated materials, firearms, ammunition, and any item prohibited by law from being carried without specialist licensing or handling. If such items are concealed among other goods, we may stop the job, leave the premises, or arrange safe handling only if legally permitted and commercially feasible.

Where we remove waste on your behalf, we may choose the disposal route that is lawful and practical, including reuse, recycling, transfer to authorised facilities, or licensed disposal. You agree that waste remains your responsibility until it is lawfully transferred and processed. If documentation, evidence of disposal, or proof of collection is required by law or reasonably requested, we may provide it where available and appropriate. You must not ask us to dispose of anything unlawfully or to misdescribe waste type or volume.

Delays, Access, and Force Majeure

We are not liable for delays caused by traffic, road closures, weather, vehicle issues, loading restrictions, parking problems, site access difficulties, security checks, acts of third parties, or events beyond our reasonable control. If access to the property is limited, you must tell us in advance and make reasonable arrangements for parking, keys, entry codes, lifts, or permits. If we cannot access the premises or complete the work safely, extra charges may apply.

Where a delay occurs, we will try to continue the service within a reasonable period. If performance becomes impossible or commercially impractical due to an event beyond our control, either party may postpone or cancel the affected booking without further liability, except for payment of work already completed and any non-refundable third-party costs properly incurred.

Insurance, Claims, and Complaints

We maintain insurance appropriate to the nature of the service, but insurance does not remove your duty to pack items properly, disclose relevant risks, and supervise valuable or delicate goods where appropriate. If you believe loss or damage has occurred, you must report it promptly and provide reasonable details, including photographs if available, the nature of the item, and the circumstances of the incident.

Any complaint should be made in good faith and with sufficient information to allow us to investigate. We may ask for invoices, photographs, or other evidence. If a claim is accepted, our preferred remedies may include repair, replacement, partial refund, or another reasonable solution. Acceptance of a remedy does not imply admission of liability beyond what is required by law.

General Terms

We may subcontract part of the service to suitably qualified third parties, provided this does not reduce the standard of care owed to you. We may also assign or transfer our rights and obligations under these terms where lawful. You may not transfer your booking or rights without our written consent. If any provision is found unlawful or unenforceable, the remaining provisions will continue in full force.

Failure by us to enforce any part of these terms immediately does not mean we waive the right to enforce it later. Any waiver must be in writing. These terms, together with the quotation and booking confirmation, form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If a customer is resident elsewhere in the UK, mandatory legal rights applicable in that part of the UK remain unaffected to the extent required by law.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. The aim of these rules is to create a clear and reliable framework for a professional man with van Greenwich service, while keeping the booking, payment, cancellation, liability, waste handling, and legal responsibilities transparent for both sides.